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Shipping, Returns, Refunds, and Exchanges

FREE SHIPPING on Purchase of Rs.500 or above

Shipping charge of Rs 60 on order value less than Rs 500

Return Policy

We are committed to ensuring your satisfaction with any VEGA BABY & MOM product you have ordered from us. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

Calling at 080-69496949 between 10:00 Hrs to 18:00 Hrs (MONDAY-SATURDAY)

Submit a Ticket from your My Account section on https://www.vega.co.in/babyandmom and we will get back to you.

How to raise Return/ Replacement request

  • Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
  • Raise a return/replacement request here with order and contact details- https://www.vega.co.in/babyandmom
    Or call us on 080-69496949 between 10:00 Hrs to 18:00 Hrs (MONDAY-SATURDAY)
  • We require 3 business days to review your return/replacement request

Conditions for Return

  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged within 24 Hrs of delivery.
  • Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount within 15 working days.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • No Exchange or Return will be applicable on order value less than Rs 500 except in case of damaged or defective product, provided that the request was raised within 24hrs of the delivery of product and product was well kept in its original condition. We shall review the case prior initiating an exchange/return.

Refunds

We will process the refund after receipt of the product by Vega Industries Pvt. Limited. Refund will be processed based on the mode of payment of the order:

  • Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 15 working days from the date of receipt of returned product by Vega Industries Pvt. Limited.
  • Orders paid by net banking accounts will be credited back to the respective bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order and the cheque to be delivered to your billing address.
  • Please note that we shall process the payments within due time as mentioned above and we shall not be responsible for any delays in the processing of the amount by the receiver's bank.